Optional activities and bookings

Trials and waiting lists

• ✓ A trial is a normal class without a commitment to enrol. Comfortable clothing is fine and no uniform purchase is needed first.
• ✓ A trial does not guarantee a permanent place. JL may recommend a different level or class for a safer, better fit.
• ✓ Waiting lists are managed using the request date alongside relevant age, level and the place available. Offers may have a reasonable reply deadline.

Private lessons and workshops

• ✓ Prices and availability appear before online payment confirms the booking.
• ✓ Private lessons are optional, normally for 1 to 4 dancers, and do not replace weekly classes.
• ✓ At least 72 hours’ notice is normally needed for a cancellation refund. With less notice, JL considers actual loss and exceptional circumstances fairly.
• ✓ If JL cancels, a rearranged booking or refund is offered.

Exams, competitions and performances

• ✓ JL provides the organiser, likely dates, known costs, attendance expectations and withdrawal position before commitment.
• ✓ Exam entry follows teacher readiness advice, but families may decline without losing the ordinary class place.
• ✓ Competition running orders and some event changes are controlled by third-party organisers.
• ✓ After JL has committed money to an organiser, venue or supplier, a withdrawal refund depends on what can reasonably be recovered.
• ✓ The JL Way and the organiser’s safeguarding, changing, photography and safety rules apply throughout.

Costumes and costume hire

• ✓ JL explains whether an item is purchased, hired or borrowed, what is included and the expected price before payment.
• ✓ Families provide measurements promptly, check fit and follow care and return instructions.
• ✓ Custom or altered items may have limited cancellation rights once work starts, but rights for faulty or misdescribed goods remain.
• ✓ A charge for avoidable loss or damage to hired items reflects reasonable repair or replacement cost, not a penalty.

Studio hire

• ✓ The named hirer is responsible for the agreed activity, participants, supervision, insurance and safe use during the booking.
• ✓ Use the studio only for the agreed purpose and times, keep exits clear, report damage or incidents and leave the space tidy.
• ✓ At least 48 hours’ notice is normally needed for a refund. Any retained amount reflects JL’s actual commitment and loss.
• ✓ JL does not exclude responsibility where the law does not allow it, including death or injury caused by negligence.

Related policies

Legal and guidance basis

These sources explain the legal or official-guidance background. Not every practical JL rule is imposed by a particular Act: where it is JL’s own rule, it is written to be clear, proportionate and consistent with the sources below.

• Consumer Rights Act 2015 The main UK legislation on consumer services and fair contract terms.
• CMA: How to write fair contracts Official guidance on clear terms, advance payments and proportionate cancellation charges.
• DfE: Safeguarding guidance for out-of-school settings Current safeguarding guidance for activity and tuition providers in England.
• HSE: Health and safety basics Official guidance on risk assessment, safe premises, first aid and incident reporting.