Policy · reviewed 17 July 2026

Enrolment terms and conditions

These terms explain how enrolment, classes, shared responsibilities and leaving work. A parent or carer accepts them when a trial is converted into a regular class place.

what we commit to something to be aware of

Joining JL

A trial is not a commitment to join. Enrolment begins when JL confirms the class place and a responsible adult accepts these terms. Places depend on age, level, capacity and a safe, suitable class fit.

Provide accurate contact, emergency, medical and collection information and keep it current, so we can look after your child properly and reach you quickly if something happens.
JL may recommend a different class where it would be safer or more suitable.
The parent or carer accepting the agreement is responsible for the account.

At sign-up, the parent or carer confirms that they have read and accept these Enrolment Terms and Conditions, including the payment, cancellation and notice terms. We keep a record of the acceptance. Payment on its own is not treated as acceptance of these terms; acceptance is the separate record made at sign-up.

A separate required declaration confirms that student, medical, emergency and collection information is accurate and will be kept current.
The Privacy and Cookies and Safeguarding and Child Protection policies are provided for acknowledgement, not treated as blanket consent.
Public photography and marketing choices remain separate, optional and unticked by default. Opting out has no effect on your child’s place. See Photography, filming and digital communication for how this works.

Classes and attendance

Please arrive ready and on time, and tell us if a dancer will be absent. This helps teachers start safely and keeps the class settled for everyone.
Ordinary missed classes are not refunded, because the place and the teacher remain available. If illness, injury or an exceptional circumstance means a dancer misses 4 or more consecutive weeks, we will consider the situation and the normal remedy is an account credit, running from the first missed week. A refund is considered where a credit is not workable.
If we need to make a material change to a class (a different teacher, room, venue or timetable) and cannot offer a suitable transfer or make-up option, we will waive the normal notice period so you can leave straight away if you would rather not continue. See Payments, refunds and cancellations for what happens if JL cancels a class outright.

Shared responsibilities

The JL Way applies to students, families, staff and visitors: Start with Hello, Ready and Respectful, and Courage and Kindness.
Families follow JL’s safeguarding, safety, behaviour and uniform guidance.
Collection, independent-departure permission and what happens with valuables and lost property are all covered in Student safety and welfare.

Changing or leaving a class

Tell JL in writing if you want to change or leave a class. The notice mechanism, final balances, credits and refunds are all explained in Payments, refunds and cancellations. Please tell us directly, as cancelling a direct debit on its own is not treated as notice.

JL pausing or ending enrolment

JL may pause or end enrolment for serious safety concerns, a single seriously unsafe or harmful incident, a pattern of behaviour that continues to fall short after support has been tried, or an account that remains overdue at the point set out in the late-payment steps in Payments, refunds and cancellations.
We will communicate first wherever safe and reasonable. Serious safety or welfare concerns may need immediate action.

Changes to these terms

We will explain any material change to these terms at least 30 days before it applies. If a change is required by law, or for safety or safeguarding reasons, it may take effect sooner, and we will explain why.
If you do not accept a material change, tell us before it applies. You can leave the affected regular class without the normal notice, and we will calculate any final balance or credit to your confirmed leaving date.
Fee increases follow a similar notice process and are covered in Fee reviews in Payments, refunds and cancellations.

Legal position

These terms are governed by the law of England and Wales and do not remove statutory consumer rights. Where JL has to make a judgement under these terms, we will act reasonably and keep our decision connected to the class, account, safety or welfare issue involved.

Questions and complaints

Start with the teacher or office where appropriate. For a formal complaint, email [email protected] and tell us what happened and what you would like us to do. JL aims to acknowledge it within 5 working days and give a reasoned response within 20 working days, or explain when more time is needed. Safeguarding concerns use the safeguarding route immediately.

Legal and guidance basis

These sources explain the legal or official-guidance background. Not every practical JL rule is imposed by a particular Act: where it is JL’s own rule, it is written to be clear, proportionate and consistent with the sources below.

Consumer Rights Act 2015 The main UK legislation on consumer services and fair contract terms.
CMA: How to write fair contracts Official guidance on clear terms, advance payments and proportionate cancellation charges.

Something does not fit your situation?

If affordability, access, safety, welfare or another relevant circumstance affects how a policy applies, email [email protected] before making a commitment. We will explain the rule and confirm any agreed exception in writing.

JL Dance Academy · last reviewed 17 July 2026