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Policy · reviewed 17 July 2026

Enrolment terms and conditions

These terms explain how enrolment, classes, shared responsibilities and leaving work. A parent or carer accepts them when a trial is converted into a regular class place.

01

Joining JL

A trial is not a commitment to join. Enrolment begins when JL confirms the class place and a responsible adult accepts these terms. Places depend on age, level, capacity and a safe, suitable class fit.

  • Provide accurate contact, emergency, medical and collection information and keep it current.
  • JL may recommend a different class where it would be safer or more suitable.
  • The parent or carer accepting the agreement is responsible for the account.
02

What you confirm at sign-up

At sign-up, the parent or carer confirms that they have read and accept these Enrolment Terms and Conditions, including the payment, cancellation and notice terms. JL records who accepted, when and how.

  • A separate required declaration confirms that student, medical, emergency and collection information is accurate and will be kept current.
  • The Privacy and Cookies and Safeguarding policies are provided for acknowledgement, not treated as blanket consent.
  • Public photography and marketing choices remain separate, optional and unticked by default. Refusing them does not prevent ordinary enrolment.
03

Classes and attendance

  • Arrive ready and on time. Tell us when a dancer will be absent.
  • Missed classes are not normally refunded because the place and teacher remain available. Longer illness, injury and exceptional circumstances are considered fairly.
  • JL may reasonably change a teacher, room, venue or timetable. We will give as much notice as practical and discuss a sensible alternative if a material change no longer works.
  • If JL cancels and cannot provide a suitable replacement or make-up class, an appropriate credit or refund will be given.
04

Shared responsibilities

  • The JL Way applies to students, families, staff and visitors: Start with Hello, Ready and Respectful, and Courage and Kindness.
  • Families follow JL’s safeguarding, safety, collection, behaviour and uniform guidance.
  • Parents are responsible before handover and from the agreed collection time. Independent departure requires recorded parental permission.
  • Valuables should stay at home. JL will take reasonable care but cannot guarantee recovery of items left unattended.
05

Changing or leaving

Tell JL in writing if you want to change or leave a class. We will confirm the effective date and clearly explain any final balance or credit. Cancelling a payment instruction by itself does not tell us that the dancer has left.

  • JL may pause or end enrolment for serious safety concerns, persistent harmful behaviour or a materially overdue account, but will communicate first wherever safe and reasonable.
  • Material changes to these terms will be explained before they apply.
  • These terms are governed by the law of England and Wales and do not remove statutory consumer rights.
06

Questions and complaints

Start with the teacher or office where appropriate. For a formal complaint, email [email protected] with the facts and the outcome you are seeking. JL aims to acknowledge it within 5 working days and give a reasoned response within 20 working days, or explain when more time is needed. Safeguarding concerns use the safeguarding route immediately.

Something does not fit your situation?

Email [email protected] before making a commitment. We will explain the rule, consider relevant circumstances and confirm any agreed exception in writing.

JL Dance Academy · last reviewed 17 July 2026